News and Resources
Leading-Edge ITSM Research and Resources That Help You Create Streamlined, Efficient IT Service Management Processes
News and Events
December 10, 2010
Press Release: Consulting-Portal introduces SAAS Solution for Information Technology IT - Process Governance
November 10, 2010
On November 8 Consulting-Portal hosted the NY - IT Optimization Group from lower Manhattan in the Wall Street Financial District. To see the presentations from our distinguished speakers please click HERE.
October 8, 2010
Consulting-Portal is please to announce the release of the ITOptimizer Community. The fastest growing community of ITSM pros! It's A place where thought leaders can come together to share their innovative ideas and connect with other ITSM professionals. Join today!
July 12, 2010
On July 12th Consulting-Portal hosted its 6th IT Optimization Group (ITOG) user conference. The ITOG is a community of IT Professionals who are passionate about IT Service Management.
David Mainville - Disruptive ITSM Technologies
Marcia Mitchell - Designing and Implementing a Services Schema at Staples
Mel Gregorio - Implementing IT Governance at Ontario Lottery Corporation
Przemek Tomczak - Governance and the Smart Metering Initiative for the Ontario Power Grid
July 16, 2010
ITSM Watch Article: Putting the 'Service' Back Into IT Service Management - Part I - By David Mainville, CEO, Consulting-Portal
June 4, 2010
ITSM Watch Article: 7 Simple Rules for Designing a Process By David Mainville, CEO, Consulting-Portal
May 12, 2010
ServiceSphere ITSM Weekly Podcast featuring David Mainville, listen to the podcast
April 28, 2010
ITSM Watch Article: The Cynical Side of ITSM - Why the Backlash? By David Mainville, CEO, Consulting-Portal
February 2010
5th Annual ITSM Industry Survey(PDF) White paper by David Mainville
September 15, 2009
Press Release: ITOptimizer Enterprise Edition Now Includes Free IT Service Management Training
September 3, 2009
Consulting-Portal and Service-now.com present the third in a series of webinars that illustrate how to rapidly define and translate technical requirements. We demonstrate how easy it is to model and configure processes within Service-now.com.
July 16, 2009
ITSM Watch Article: Killing the Goose: The Commercialization of ITIL by David Mainville, CEO, Consulting-Portal
July 7, 2009
ITOptimizer New Release Further Simplifies Service Management Process Design
May 22, 2009
ITSM Watch Article: Understanding and Maximizing Your ITSM Investment by David Mainville, CEO, Consulting-Portal
March 12 , 2009
Fourth Annual ITSM Survey Finds 71% of Organizations Do Not Have Defined, Implemented and Enforced ITSM Governance
Read the 2008 Industry Survey press release
Read the 2008 Industry Survey white paper
Watch the 2008 ITSM Survey Results Webinar
February 8, 2009
Consulting-Portal launches "The Portal," its monthly ITSM podcast series
Visit The Portal-Your IT Service Management Gateway
Explore Our ITSM Services and Products
To find out more about Consulting-Portal's experienced, proven IT consultants, go to our About Consulting-Portal page.
To learn about our practical, tactical ITSM consulting services, go to our ITSM Consulting Services page.
For information about our ITIL®, IT governance and ISO 20000® training services, go to our ITSM Training section.
To assess, design and implement IT service management processes on your own (without hiring a consultant), explore our do-it yourself ITSM toolkit.